Personalized with care
Because every ELUNE piece is created specifically for you, we’re unable to accept returns or exchanges for change of mind. If your piece arrives damaged or we make an error, we’ll make it right. Contact helloeluneritual@gmail.com within 7 days of delivery with your order number and photos.
Cancelling your order
You may cancel your order before production begins. Once production has started, personalized orders cannot be cancelled.
Damage, production errors and lost parcels
For transit damage, we will remake and resend your piece at no cost. For an ELUNE production error, we will offer a free remake or refund. ELUNE covers replacement shipping for our errors and transit damage. If the carrier confirms a parcel is lost, we will arrange a replacement or refund.
Your customization details
Please check your submitted photos, names and other customization details carefully. If incorrect customer-supplied details have been confirmed and used in production, a free remake is generally not available. Contact us promptly so we can discuss possible corrections.
For help, email helloeluneritual@gmail.com. Please contact us before returning a piece so we can arrange the appropriate next step. These policies do not limit any rights that cannot be excluded under applicable law.