Made for you. Delivered with care.
Production
Production usually takes 3–5 business days after you approve your artwork preview. Complex designs may take longer; we will let you know if additional time is needed.
Shipping to the United States
Orders ship from China. Estimated transit to the United States is 7–15 business days after dispatch, in addition to production time. Delivery dates are estimates and may be affected by customs or carrier delays.
Shipping charges are shown at checkout. For an occasion with a fixed date, contact us before ordering; we cannot guarantee a specific arrival date.
Damaged or missing deliveries
Because every ELUNE piece is created specifically for you, we’re unable to accept returns or exchanges for change of mind. If your piece arrives damaged or we make an error, we’ll make it right. Contact helloeluneritual@gmail.com within 7 days of delivery with your order number and photos.
For transit damage, we will remake and resend your piece at no cost. For an ELUNE production error, we will offer a free remake or refund. ELUNE covers replacement shipping for our errors and transit damage. If the carrier confirms a parcel is lost, we will arrange a replacement or refund.
For help, email helloeluneritual@gmail.com. Please contact us before returning a piece so we can arrange the appropriate next step. These policies do not limit any rights that cannot be excluded under applicable law.